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May 31, 2018

Protecting Yourself From a Bad Tow Truck Service Company

An emergency is not something that will inform you before arriving or allow you time to prepare yourself. The same goes for a sudden car breakdown out of the blue. At that time, you cannot do anything except avail of a tow truck service. In case, you are not prepared for it; you might land up with a terrible tow company and your experience after the accident or breakdown might be worse than the vehicle dying on you. Thus, it is much better to have a contingency plan in place and execute all necessary steps much in advance to shield yourself from any bad tow truck service company. Read on:

Procure a pre-approved list of companies from your insurance company

There is a rare chance that your vehicle will not be insured. Thus, it would be smart to utilize their services to the maximum. You might be surprised but many insurance companies help find their customers, reliable and authentic towing companies. Insurance company needs to deal with towing companies more often than we credit them for. They are thus able to set apart the bad apples from the good ones easily. Keeping the emergency number of your insurance company would save you plenty of headaches in times of crisis.

Ensure the round the clock service and full insurance of the towing company

You might require roadside assistance at any given time and thus your tow truck service must be able to cater to you even at ungodly hours. Even if you are calling at the middle of the night or at the break of dawn, you must have help in shortest possible time. Simultaneously, check into the insurance of the tow company and verify that they are completely insured. This would make things easier for you as they would then quietly pay for any damages inflicted by them on the vehicle during towing. They should also have all the required licensing to operate as well as all credentials to execute the job. Avoid all companies not authorized by the state like a plague.

Know the costs involved and ask for the break-up of charges

There are plenty of costs involved in towing a vehicle. The most common charges involved are the cost of towing, security, storage, recovery and admin charges. Many can have their own miscellaneous charges. Hence, it is important that you ask for the breakdown of charges and verify that you are not overcharged or unnecessarily charged. Try to keep the bill within your insurance limits as you will be required to foot the remaining part from your pocket. Always get the numbers in writing so that there is no discrepancy afterward.

Check out feedback and reviews online

Nobody speaks the truth about a tow truck service better than its previous and existing clouds. Today, most voice their opinions and feelings eloquently over the net. Remember to scout it and even go head and have a verbal chat with few customers about their experiences. This will protect you from bad companies to a great extent.

Miscellaneous tips

Apart from it, few other cautions that you can exercise are:-

  • Never let a tow truck service representative contact the insurer or speak to anybody on your behalf.
  • Know about the yard location of the tow truck company. Most likely, you would need to fetch your vehicle from there.
  • Remember to take pictures after the accident, before the towing and after the towing so that you can prove the damage as the towing company’s fault and obtain compensation from them.

Wrapping up

Unfortunately, the towing industry is infiltrated by shady individuals to a high extent. Thus, it becomes essential that you identify the scammers and throw them out and pass business only to the right company. A little hassle and time initially would save you much trouble later on.

Important Tips When Looking for Towing Services

No one is ever prepared for that day when you will require towing services. You can get stuck on the road at any time and when it happens, the first thing that crosses your mind is getting to Google search engine and browsing for towing services. However, there is need to consider the following before picking the phone to call a towing company:

  • Recommendation from friends, your insurance company, or your family: A person who has ever been in your situation before is in the best place to know how towing companies operate. It will, therefore, be important to seek their opinion so that you make an informed decision.

You can also call your insurance company and ask for recommendations on the best towing company and you will get help in choosing a credible company.

  • Availability: You should opt for a towing company that will provide their services any time they are needed. Some towing companies will take a long time to respond to a customer’s call leading to a lot of inconvenience on your side. Always choose a company that provides prompt services within the shortest possible time.
  • Fulfillment of legal requirements: The towing company chosen must have a license to offer towing services and must also be insured. If a company is operating without valid documents, it cannot be trusted to offer credible services.
  • Cost of towing services: you should inquire the charges of the towing service’ and if possible ask if they will agree on a fixed price. You should trust a company that is transparent and one that does not have hidden charges.
  • Good customer service practices: The staff in a towing company should be friendly to the customers and have a good knowledge of the business at hand. A reputable company with unreliable staff cannot be trusted.
  • Extra services offered: You should check out for a company that offers other services besides towing. Such services could include jumpstarting services, heavy duty towing services, and also lockout services.
  • Customers’ reviews of the towing companies: You can search online for reviews of customers who have used the services of different towing companies and choose the company with the most positive reviews.
  • Location of the towing company: You should check a towing company that can easily get to the place where you need the services. With this, you can be sure that they will get to you faster than the company that is located far from your location.
  • Size of your vehicle: You should choose a towing company that has a towing truck that is strong enough to tow your vehicle. For instance, if you’re a vehicle is a trailer, you will need a company that specializes in heavy equipment.

The choice of a towing company will also be determined by the reason you need the towing services. Some companies offer specialized services and you will only get help from them if your problem falls into the category of the services offered. It is important to choose and establish contact with a company before an issue that requires the services of a towing company arises. When this is done, you will have a reliable company to help you instead of making a wrong choice when you are in problems. Do not accept the services of a towing truck you are not familiar with as your safety as well as that of your vehicle is not guaranteed.




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